Refund & Cancellation Policy
In short: a pass is a one-time payment that never renews, so there is nothing to cancel. You can get a full refund within 7 days of buying if you have not used the pass. Failed or double payments are always put right.
1. What you are buying
A ScoreChem pass is digital access to unlimited chapter flashcard decks and Mock Tests, on every exam track, for a fixed number of days. The current passes and prices are on the Pricing page. Nothing is posted to you, and we do not store your card or UPI details.
2. Cancellation
- A pass is a one-time payment. It does not renew automatically, so no further money is ever taken from you and you do not need to cancel anything.
- When the pass days run out, your account goes back to the free monthly allowance. Your account and progress are kept.
- You can delete your free account at any time by writing to us. Deleting an account that has an active pass ends the pass, and the refund rules below still apply.
3. When you can get a refund
- Within 7 days, if unused. You may ask for a full refund within 7 days of buying a pass, provided that since the pass started you have not started a Mock Test or opened a chapter flashcard deck beyond your free monthly allowance.
- Payment taken but no access. If your payment succeeded but the pass was not activated, we will activate it, or refund you in full if you prefer or if we cannot activate it.
- Duplicate payment. If you were charged more than once for the same pass, we will refund the extra payment in full.
- Failed payment. If money left your account but the payment shows as failed, it is normally returned by your bank or Razorpay automatically. If it has not come back within 7 working days, write to us with the payment details and we will help trace it.
- Service problem we cannot fix. If a fault on our side stops you from using the pass and we cannot fix it within a reasonable time, we will refund the unused part of the pass or extend it, whichever you prefer.
4. When a refund is not available
- After 7 days from purchase, or once you have used the pass as described in section 3.
- If your account was suspended or ended for breaking the Terms of Service, for example by sharing the account or copying content.
- Because you changed your mind about the exam you are preparing for, or did not like your score. Mock-test scores and reports are study guidance, not a promise of exam results.
5. How to ask for a refund
Email hello@scorechem.in with the subject "Refund", from the email address you use to log in. Please include the pass you bought, the date of payment and, if you have it, the Razorpay payment ID. We acknowledge every request within 2 working days and decide it within 3 working days after that.
6. How refunds are paid
Approved refunds go back to the same payment method you paid with, through Razorpay. After we approve a refund, banks and card networks usually take 5 to 7 working days to show it in your account. Your pass ends when a refund is approved.
7. Complaints
If you are unhappy with how a request was handled, write to hello@scorechem.in with the subject "Complaint". We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
8. Changes
We may update this policy. The date above shows the latest version. A change does not affect a pass you have already bought; the policy in force on the day you paid applies to that pass.
9. Contact
ScoreChem.in, Vadodara, Gujarat, India. Email: hello@scorechem.in.